The software can not recognize my CD-ROM, and it does not show the CD tracks, how to fix this?

If you could not see the CD tracks in your CD Ripper software's files list, then please do according to the following steps,
A, Please click here to download Microsoft's ASPI.EXE driver.
B, After downloading, please install it on your computer and reboot your computer.
C, Retry the software. If the CD Ripper program still does not work, please download the ASPI.EXE driver of ADAPTEC from anyone of the following that meets your Windows system,
Windows 2000
Windows 98
Windows ME
Windows NT
Windows XP
D, After downloading, please install it on your computer and reboot your computer.
E, Restart the software and try again.


I have lost my registration code, need I purchase the program again?

No, you needn't.
Please send the following details to us for resending your registration code.
Order ID: ________________________
Software's exact name: ________________________
E-Mail Address used in the order: ________________________
Name used in the order: ________________________
About when you placed the order: ________________________


A required .DLL file MSVBVM60.DLL was not found, how to fix this?

Please download the VBRuntime Library from either of the following links and install it on your comptuer,
Click here to downlaod from Microsoft Download Center


How to make the software supports WMA format?

Please download and install Microsoft Windows Media Format setup packge to your computer.


I have one question that is not listed above, where should I send the question to?

Click here to send an email to us for your question, we will contact you as soon as possible!