software can not recognize my CD-ROM, and it does not show the
CD tracks, how to fix this?
If you could not see the CD tracks in your CD Ripper software's
files list, then please do according to the following steps,
A, Please click
here to download Microsoft's ASPI.EXE driver.
B, After downloading, please install it on your computer and reboot
C, Retry the software. If the CD Ripper program still does not
work, please download the ASPI.EXE driver of ADAPTEC from anyone
of the following that meets your Windows system,
D, After downloading, please install it on your computer and reboot
E, Restart the software and try again.
I have lost my registration code, need I purchase the
No, you needn't.
Please send the following details to us for resending your registration
Order ID: ________________________
Software's exact name: ________________________
E-Mail Address used in the order: ________________________
Name used in the order: ________________________
About when you placed the order: ________________________
A required .DLL file MSVBVM60.DLL was not found, how to fix this?
Please download the VBRuntime Library from either of the following
links and install it on your comptuer,
here to downlaod from Microsoft Download Center
How to make the software supports WMA format?
Please download and install Microsoft Windows Media Format setup
packge to your computer.
I have one question that is not listed above, where should
I send the question to?
here to send an email to us for your question, we will
contact you as soon as possible!