General questions

What is X2CD Music CD Burner and is it easy to use?
X2CD is the ultimate tool for you to make your own music CD
with almost all kinds of media files.

Supported media formats include but not limited to the popular 

• MP3 audio files:                         .mp3
• MPEG 1/2 Audio/Video files:        .vob  .avi  .mp2  .mpg  .mpeg
• Divx MPEG4 video files:              .avi  .mp4
• MS windows media files:             .asf  .wma  .wmv  .wm
• Ogg Vorbis format files:             .ogg  .ogm
• Other format files:                     .wav  .snd  .au......

It's very easy to use. If it's the first time for you to use X2CD Music CD Burner, there is a 5 minutes quick guide for you. 

What does these buttons on X2CD Music CD Burner mean?
If you don't understand a button's usage, just move the mouse cursor over it and stay still for a while. A tooltip will then popup to explain the usage of the button.

Does X2CD Music CD Burner need lots of extra hard disk space?
No! X2CD Music CD Burner burns media files directly to audio CDs. It does not generate a temporary WAV file.

Where do I begin from?
Drag and drop the files you want onto the X2CD's BurnCD screen, select segment your love, hit the start button, and take a cup of coffee. The custom CD will be ready soon! Both 74 and 80-minute CDR/RW discs are supported. There is no need to convert to WAV! Your CD is burned on-the-fly.

Details and Tips

Burn CD and Convert functions don't work well, why?
Maybe your computer doesn't have DirectX 8.0 or later installed. Please download DirectX from Microsoft and install it. 

Why seeking DVD video is slow?
It's because of the MPEG2 encoding technology. When seeking is occured, it must find some key frame to display the screen. However, this will not have any effect on audio ripping. So you can select the start/stop time just by what you hear.

When I add file \VIDEO_TS\VTS_01_0.VOB in my DVD disc, X2CD tell me "Can not play back the audio stream: the audio format is not supported.", why?
Because this .vob file is a DVD video menu without audio stream, X2CD can not find any recognized audio stream. 

What is the system requirement?
You will need a Pentium II 200 PC or higher with a CD Recorder, 64MB RAM or more. The operating system should be Windows 95/98/NT/2000/ME/XP with DirectX 8 or later installed. 

Does X2CD Music CD Burner support Disc-At-Once?
Yes. X2CD works with disc-at-once mode with default configuration.

Does X2CD Music CD Burner support Track-At-Once?
Yes. You can  select track-at-once mode manually.

Can I select another user interface style?
Yes. X2CD utilizes a fully flexible skin architecture and it's very easy to make your own skin. Right click on the left-bottom corner of X2CD screen, you will see the select-skin menu.  

Why X2CD complains no cdr/cdrw found?
Is there another application using the driver? Close it and restart X2CD. 

Does  X2CD Music CD Burner support non-CD-quality media files?
Yes. X2CD Music CD Burner not only supports 44.1KHz,Stero CD quality media files, but also supports almost all other sample rate, stereo or mono media files. For non-44.1KHz audio, X2CD provides a high quality resample function to convert to CD audio format, this function maybe the best one.

Just record it to CD by X2CD Music CD Burner and by other audio CD recording software (which can do this), then listen and find the difference. 

Online transaction/payment and support issues

Is tech support free?
Yes! It's free for all. Have any question? write us at master@cd-burner-software.com.

Do I have to pay for the upgrades?
No! All upgrades (include new skins, new media format support) are free to registered X2CD Music CD Burner users.

Is the online transaction safe?
Absolutely Yes. The security is guaranteed by Regnow.com. 

Can I pay by check or fax?
Yes. Regnow provides other payment methods for your convenience.

What happens after I send in the order?
If you are using credit card and the authentication is success, you will get the license key immediately from the web. Also you will receive an email. If you are using other payment methods, you will receive a confirm email with your registration name and code after payment is complete.
If you do not get your code... or if you've lost it, please email us at master@cd-burner-software.com. Please include your name, address, email address, and order confirmation number. We will help you.

CDR/CDRW device related issues

What are the supported devices?
All MMC-compliant(Multimedia command set, an ansi standard about CD/CDR/CDRW/DVD) CDR/CDRW devices are supported. These include most of the available models. These are some supported devices reported by our users.

Are there unsupported devices?
Yes. Unfortunately, not all devices are MMC-compliant, and most of these devices are old models. These are some unsupported devices reported by our users:

We are currently working on these non-MMC devices and will support them soon. 

Where should I report unsupported or supported devices?
To help us and other users, please send your device name to master@cd-burner-software.com, whether it's working well or has some problem. If you have some technical documents about those non-MMC devices, could you please also send an email to us? 

You can also fill in the following form and submit to us.